Resources

Getting Started

• Quick Guide

Products and Services

• Support Plans
• APIs and Developer Resources

How to Guides

Setting-up a study

• Uploading media

Analyzing Results

• Using the Dashboard Charts
• Creating Custom Norms

Knowledge Base Articles

Emotions

• Emotions & Metrics Definitions

FAQ

About Realeyes

• Tell me more about Realeyes

Value of Emotions

• Is there value in examining emotional responses?
• How does emotion tracking help me make better media and creative decisions?

Theory of Emotions

• Did you invent your own system to taxonomize human facial movements?
• Are there cultural differences in people’s emotional reactions?
• Is there a significant difference between men and women’s emotional reactions?
• Do people respond with different levels of intensity to different media?

Technology

• What emotions do you measure?
• How many facial points does your technology track?
• What are the benefits of automated facial coding?
• Do you have technology white papers?
• How does emotion tracking work?
• Is your software academically proven?

See all 10 articles

Pricing

• Does the media type affect the price?

Products

• ★ PreView testing methodology
• Do you have a demo of your emotion tracking technology?
• Do you have any additional demo studies?
• How long does it take, once you have received the stimulus material, before a test can be launched?
• What are your business hours?
• Do you have study and results examples?

See all 8 articles

Support

• How do I track my request?
• When can we expect to receive a response?
• How should priority levels be assigned to requests?
• How do I submit a request?

Data Protection

• Internal - Access Management
• Are you GDPR compliant?
• Do you have a privacy policy?
• Do you have a data ownership policy?
• Data Security and PII Handling

Study Knowhow - PRO and STANDARD Studies

• Can I customize the questions for a PRO Reporting study?
• Analyzing Pro Survey Results
• What does a PRO Reporting study include?
• Can survey questions be included before or after the emotion measurement?

Study Knowhow - Redirect Studies

• Guide to Redirect Testing
• Guide to Monitoring Data Collection Progress
• How do you track participants between platforms?
• Are there any best practices when using our own panel?
• Can we detect whether participants' computers meet all technical requirements?
• What is required in order to upload our survey data to the dashboard?

See all 7 articles

Data Collection - Webcams & Technical Requirements

• What browsers are compatible with Realeyes Live Measurement technology?
• Are there any technical requirements?
• Can you use any webcam?
• Are webcams widespread enough to provide a representative sample?

Data Collection - Sample

• Do you perform Quality Control on your participant sampling?
• Can we use our own panel?
• What demographic information can I obtain about participants?
• Which panels do you work with?
• What methodology is used for recruitment?
• How do you source sample?

See all 9 articles

Data Collection - Launched Studies

• Is there an average turnaround time?
• Can I keep track of the results while the study is live?

Data Collection - Data Quality

• Do I need to worry about the picture quality?
• How do you account for occlusions or movement away from the camera?
• Why aren't all collected sessions included in the final data set for emotions analysis?

Dashboard - Overview

• ★ Dashboard permissions and roles matrix
• How is the Realeyes Score validated in the real world?
• What is the definition of Interest, Engagement, and Impact?
• What is the Realeyes Score comprised of?
• Do you have averages of the Realeyes Score for different sectors?
• What is the Realeyes Score?

See all 9 articles

Dashboard - Media Library

• How do I rename my video?
• Are there any ideal specifications for my media?
• Can you test different types of media?
• Are there restrictions on the media length, and can the media length affect the results?

Dashboard - Charts

• Can I compare the trend lines of multiple videos on a single chart?
• How do I read/interpret the information in a chart?
• How do I recreate dashboard charts using Excel?
• What is smoothing?
• Can I tailor my demographic segments?
• Is there a minimum of required sessions to segment the data?

See all 9 articles

Dashboard - Norms

• How to use Benchmarks Tool
• How to find the number of videos and views included in the norms
• What duration brackets do you use for norms?
• How can I tell if my video's scores are significantly different than norm?
• How do I add new norm categories?
• What are the definitions of the norm metrics?

See all 8 articles

Internal FAQ's

General

• Surveying minors or under-age participants

Collection Platform

Release Notes

• Collection Site v2.0.5 (2016-12-27)
• Collection Site v2.0 (2016-12-9)
• API v2.0.0 Pre-Release (2016-10-31)
• Collection Site v1.3.13 (2016-08-22)
• Collection API v1.3.10 (2016-07-15)
• Collection API v1.3.9 (2016-07-15)

See all 22 articles

Reporting and Management API

Reporting API

• Reporting API v1 (2016.05.27)
• Reporting API v1 (2016.04.01)